Table Of Content
However, sometimes issues or concerns may arise during your cruise experience. Whether it’s a problem with accommodations, food quality, service, or any other aspect of your trip, it’s important to know how to file a complaint effectively. Follow up on your complaint regularly, politely seeking updates and a timeline for resolution. If your complaint remains unresolved or you are facing challenges in reaching a resolution, consider seeking assistance from consumer protection organizations specialized in the travel industry.
Eat this! The ultimate guide to travel food
Norwegian Cruise Line canceled more than a dozen cruises on seven ships. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. Dine, dance, laugh, and relax with onboard activities, premier entertainment, and unforgettable shore excursions. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. If you need help with any problem, please contact us through this form. Once you have gathered all the required information, you are ready to contact Norwegian Cruise Line and communicate your complaint.
Must-Have Travel Accessories
These organizations can provide guidance and support throughout the process. The food, services, cleanliness, and attendees were wonderful. The only thing that we did not appreciate is how their employees were being exploited. I noticed fairly quickly that all the servers, attendees cooks, housekeepers were from very poor countries. The only white faces who were part of the crew was the captain, entertainment, and onboarding. I gathered rather quickly that these employees were working long hard hours.
South Carolina: Couple stranded by cruise line in Africa - WYFF4 Greenville
South Carolina: Couple stranded by cruise line in Africa.
Posted: Tue, 02 Apr 2024 07:00:00 GMT [source]
The Trustpilot Experience
The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. If you have a consumer problem, please contact our team at Elliott Advocacy through this form. Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Norwegian Cruise Line (NCL). Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
The Newest Ships at Sea
One guide was very pleased to announce that he had failed the exam 3 times previously. For the most part, the excursions spent an inordinate amount of time on coach travel opposed to actual sightseeing. Also, the changing of port times at such a late date made a lot of our pre-arrangements impossible. The ONLY places on the ship without some sort of music were the cabin room and the library (which was very small).
They put us on indirect flights which take many more hours than direct flights. Also, they can only book flights with 2 days before and after the cruise departure and arrival. With 200 dollars more, we can buy much better two round-trip flights with more flexibility.
Never travel with you
In the next step, we will discuss the various methods you can use to reach out to the cruise line. A dedicated special needs coordinator is available to assist guests with special needs, such as wheelchairs, seeing-eye dogs, oxygen, etc. We use dedicated people and clever technology to safeguard our platform. We did and ended up having surgery before our planned cruise.
We cruised with NCL to AK last Sept without a hitch so when we received a brochure in the mail, I was excited to find another itinerary I wanted to cruise. We called to book it on a Sunday night & were so excited that we recruited another couple to join us, who called and made their own reservation, using our reservation #. Made numerous calls but NCL wouldn't acknowledge their mistake. I would've cancelled if it weren't for the other people I had recruited to come. I have 5 months until the sailing and greatly regret booking again with NCL and also recruiting new cruisers to book with them. Their crap defies common decency so look elsewhere and save yourself a headache.
Once you have submitted the form, Norwegian Cruise Line Access Desk will respond within 72 hours. Feel free to contact our dedicated team of Accessibility Coordinators if you have any question or concerns. Remember that seeking assistance from consumer protection organizations should be a last resort when all other avenues have been exhausted. Most cruise lines, including Norwegian Cruise Line, prioritize customer satisfaction and will attempt to address your concerns before involving external parties. This form helps us understand your disability and/or special needs requirements to adapt your cruise with personalized accommodations. Remember to remain patient but persistent throughout the follow-up process.
I been on two of their ships and will not waste my money on another Norwegian cruise again. With these steps, you are well-equipped to file a complaint with Norwegian Cruise Line effectively. We hope that your complaint gets resolved to your satisfaction, allowing you to enjoy smooth and memorable cruise experiences in the future. Guests whose cruises were impacted were given full refunds of their fare and a 10% discount in the form of a future cruise credit. The credit can be used on any of Norwegian’s published itineraries through Dec. 31, 2025. NCL has become such a low-quality cruise line in the past few years that I will not sail on NCL again.
No way to apply for your refund on the Feb 28-Mar 20 cruise using the supplied form as it only allows for dates starting March 13. NCL is trying to make it AS DIFFICULT & CONFUSING AS POSSIBLE to opt for the refund. I was considering the future cruise credit but after this not a chance.
We were told that since it is two reservations we might not be on the same flight out and when we asked if they could at least put a note on our reservations Family Traveling Together they said no. They were very happy to take our money but no so much to accommodate our needs. Both ships are past their life and both need to be refurbished or junked. Most of the windows & beariers around the ship was milky and could not take a picture through them.
First issue was seeing itinerary change for the June cruise, still kept hoping, but got email yesterday of change-now only 2 stops in Greenland,(not Nuuk). What is really suspect is that it seems they don’t announce these changes until right after date of final payment and no real reason given. I suspect they had no intention of making these stops and it’s a bait and switch. What’s worse is the is still advertising old itinerary. It appears they have been consistently pulling this bait and switch on a number of destinations.
It may take some time for Norwegian Cruise Line to fully investigate your complaint and provide a resolution. All correspondence should include the guest's name (first and last), name of ship and sailing date, as well as a contact address and telephone number. Standard Response time is 10 working days from receipt. Standard Response time is 10 business days from receipt.
No comments:
Post a Comment